Measuring Customer Satisfaction
One should never underestimate the value of consumer loyalty. Freelancers should consider this especially when preparing their marketing and positioning strategies.
Moreover, satisfied consumers are more likely to post social media posts mentioning the service they were satisfied with.
A perfect way to figure out what other things they can need, and how you can offer them, is to get to know the client better. If you already have new products / services in mind, this is an #opportunity you can use to see how the core clientele may react to it. Indeed, as a freelancer, the opportunity to get input on new projects before spending time and cash to implement these projects more broadly can take you a long way.
No matter how long you have been doing your craft, there's always space for improvement in what you do, and how you handle people. Surveying your clients while keeping the survey brief and offering a scale system for the evaluation is the easiest way to get feedback on your services. However, it is also recommended that you leave space for open-ended suggestions at the end. This is where consumers will show how delighted they have been with the job, practices, and #professionalism and/or where they can provide valuable input for the freelancer to improve.